Job Title | Assistant Manager
Location | CTR Food Works | Atlanta, GA
Job Type | Full-Time
Position Overview
CTR Food Works is seeking an experienced Assistant Manager to help lead daily operations in a fast-paced, high-volume food hall environment. This role requires a strong floor leader who is organized, proactive, and confident managing busy service periods, multiple moving parts, and a wide range of team members and partners. The Assistant Manager will help oversee the floor, support operational flow, and work directly with restaurant managers, owners, and bar managers to ensure a smooth and consistent guest experience across the property.
The ideal candidate has at least 5 years of restaurant management experience, thrives in high-volume environments, and can balance guest service, team support, and operational execution. Bar experience is preferred.
Key Responsibilities:
- Support the day-to-day management of CTR Food Works floor operations.
- Maintain an active, visible presence on the floor during service.
- Help oversee the flow of guests, service, cleanliness, and general operations across the property.
- Work directly with restaurant managers, owners, and bar managers to keep communication strong and service running smoothly.
- Assist with problem-solving during service, including guest issues, operational bottlenecks, staffing gaps, and vendor coordination.
- Help ensure all areas are operating efficiently, professionally, and in alignment with company standards.
- Monitor the overall guest experience and step in quickly to resolve concerns.
- Support bar and restaurant teams during peak hours and high-volume periods.
- Help manage and direct support staff, floor staff, and other operational team members.
- Assist in training, coaching, and holding staff accountable to service and operational standards.
- Ensure cleanliness, organization, safety, and readiness across guest-facing areas.
- Help coordinate opening, shift change, and closing procedures.
- Communicate clearly with leadership regarding service issues, staffing concerns, maintenance needs, and daily operational updates.
- Support execution of special events, large-scale activations, private events, and high-traffic weekends.
- Help enforce company policies, service expectations, and safety procedures.
- Assist with incident response, de-escalation, and decision-making in fast-moving situations.
- Maintain strong awareness of the entire property, not just one outlet or department.
Qualifications:
- Minimum of 5 years of restaurant management experience required.
- Bar experience preferred.
- Strong experience in a high-volume hospitality environment.
- Proven ability to lead teams and manage busy service floors.
- Strong communication and problem-solving skills.
- Highly organized with strong attention to detail.
- Comfortable working directly with multiple stakeholders, including restaurant managers, owners, and bar managers.
- Ability to remain calm, professional, and decisive under pressure.
- Strong guest service instincts and conflict-resolution skills.
- Ability to multitask and prioritize quickly in a complex environment.
- Dependable, professional, and team-oriented.
- Must be available to work nights, weekends, holidays, and peak business periods.
Preferred Skills and Traits:
- Strong floor leadership and presence.
- Ability to see the bigger picture while still handling immediate operational needs.
- Comfortable managing multiple vendors or concepts within one shared space.
- Strong sense of urgency and follow-through.
- Able to hold teams accountable while maintaining professionalism.
- Experience working in large-scale hospitality venues, food halls, bars, restaurants, or event-driven spaces.
- Strong understanding of guest flow, service standards, cleanliness, and floor execution.
- Able to communicate effectively with both front-line staff and leadership teams.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to move quickly through a large property during service.
- Ability to lift and carry supplies or equipment as needed.
- Ability to work in a loud, crowded, high-energy environment.
Why Join CTR Food Works
This is an opportunity to help lead operations at one of Atlanta’s most ambitious food hall concepts. We are looking for an Assistant Manager who can bring structure, urgency, professionalism, and strong floor leadership to a demanding high-volume environment.